Vanyo Returns & Exchanges Policy​

Thank you for choosing Vanyo. We are dedicated to providing premium home textiles and an exceptional shopping experience. As you are purchasing from our cross-border store, we strongly encourage you to review this policy thoroughly before completing your order.

1. Policy Duration You have 30 days from the delivery date to contact Vanyo regarding any product concerns. Due to international shipping timelines, we recommend inspecting your items immediately upon receipt.

2. Valid Reasons for Returns/Exchanges Vanyo accepts returns/exchanges for:

• Manufacturing defects (e.g., fabric flaws, stitching errors)

• Incorrect or incomplete shipments

• Visible damage sustained during transit (please document package condition before acceptance)

3. Non-Qualifying Circumstances As a cross-border retailer, Vanyo does not accommodate “change of mind” returns. The following are ineligible:

• Subjective preferences (color, style, fit)

• Damage from improper use, care, or cleaning

• Products with removed tags or compromised packaging

• Any used, washed, or altered items

• Minor color variations between product and digital displays

4. Return Process

1. Notification: Contact Vanyo Customer Service within the policy period with your order details and supporting evidence

2. Validation: Our team will review your claim within 1-3 business days

3. Shipping Instructions: Approved returns will receive our authorized return address in [Return Hub Country]

4. Documentation: All returns must be sent with valid tracking information

5. Resolution: Refunds/exchanges will be processed within 3-7 business days of warehouse receipt

5. Financial Responsibilities

• Vanyo covers: Return shipping for verified defects/errors

• Customer responsible:

  • Return shipping for non-defective exchanges

  • All re-delivery costs

  • Original international shipping fees

  • Applicable cross-border transaction fees

6. Refund Method

• Primary: Original payment method

• Alternative: Vanyo store credit (customer-elected)

7. Contact Vanyo For policy inquiries: wongrch831@gmail.com

We appreciate your understanding of the unique considerations involved in cross-border commerce.